Candidate Resources

Our hiring process

Here’s what you can expect after you submit your application.

1

After you submit your application, our recruiting team will review it and match it with the skills and requirements needed for the specific role that you’ve applied for.

2

When a recruiter has determined that your background is a good fit for the role, you’ll be invited and asked to complete a video screening interview with the recruiter to discuss your skills and experience in more detail.

3

If you and the recruiter feel that the position is a good match, you’ll be invited to continue conversations with the rest of the hiring team.

4

Your recruiter will stay in touch and provide you feedback throughout the interview process.

5

If you are selected as the final candidate for the role (congratulations!), you’ll receive an offer letter and additional details about our benefits packages.

6

After reviewing the offer letter, and once you have decided to join our team, you will electronically sign the offer and the pre-onboarding process will begin.

7

The next step is to complete a background check, as all Brightspeed employees must successfully pass a background check, including criminal searches, employment and education verifications. Please note that some roles, including field and customer-facing, will include a drug screen and motor vehicle record check.

8

Once all pre-onboarding tasks are successfully completed, you will be hired in our systems and welcomed as the newest Brightspeed team member.

The interview process

At Brightspeed, we believe that interviews are more than just a conversation—they’re an opportunity for you to showcase your skills, passion, and potential. Whether you’re applying for a role in sales, operations or corporate services, we want you to feel confident and prepared. Below you’ll find essential tips, insights and advice to help you make a lasting impression. From understanding our culture to mastering common interview questions, we’ve got you covered.

How to ace your interview at Brightspeed

Do your homework. Research our mission, values, and products. Understanding our business and industry trends will help you stand out.

Show your passion. Internet companies thrive on innovation. Demonstrate your enthusiasm for technology, problem-solving, and making an impact.

Keep it conversational. We’re looking for thinkers, collaborators, and innovators. Approach the interview as a discussion, not just a Q&A session.

Ask thoughtful questions. Show your interest by asking about team dynamics, company culture, upcoming projects, or challenges in the industry.

Bring your best energy. Interviews can be nerve-wracking, but we want to see the real you. Relax, be confident, and let your passion for your work shine.

A woman at a desk in a warehouse or shipping office scans a barcode on a package with a handheld scanner.

Role-specific tips

Know the products. Be prepared to demonstrate knowledge of the offerings, pricing, and promotions, as well as how they add value to homeowners.

Showcase negotiation skills. Sales require strategic discussions. Be ready to talk about deal-making, pricing strategies and handling complex sales cycles.

Industry knowledge is key. Demonstrate familiarity with trends, competitors, and market challenges that affect commercial customers.

Be detail oriented. Support roles often manage quotes, contracts and customer inquiries. Highlight how you stay organized and ensure seamless sales operations.

Two utility technicians in orange high-visibility shirts and white hard hats work together on a roadside.

Field jobs

Highlight your hands-on experience. Be ready to share examples of past service work, troubleshooting successes, and how you’ve resolved customer issues on-site.

Showcase your customer-centric approach. Field service may mean working directly with customers. Emphasize your communication skills, patience, and ability to make clients feel supported. Interviewers may ask situational questions. Have solid examples ready.

Emphasize reliability and time management. Being punctual, organized and efficient in the field is critical. Highlight how you manage your schedule, prioritize tasks and handle unexpected challenges.

Know your tools and tech. Depending on the role, you may need to discuss your experience with equipment, diagnostics, software or mobile tools used in field service work.

Show your adaptability. Every day in field service is different. We value candidates who can quickly adjust to changing environments, customer needs and technical challenges.

Corporate jobs

Demonstrate strategic thinking. Corporate roles often require big-picture thinking. Be ready to discuss how you approach problem-solving, decision-making and driving results. Highlight collaboration skills.

Teamwork is essential at Brightspeed. Share examples of how you’ve successfully worked cross-functionally, led projects, or contributed to a team’s success.

Show initiative and leadership. Even if you’re not applying for a leadership role, companies value proactive employees. Talk about times when you took ownership of tasks, introduced improvements, or solved complex challenges.

Ask insightful questions. Show your enthusiasm and strategic thinking by asking about company direction, leadership priorities, and how success is measured in the role.

A bearded man wearing headphones and glasses smiles while looking at a laptop screen in a bright home office setting.

Tech jobs

Show problem-solving skills. Tech roles require critical thinking. Be ready to walk through how you approach technical challenges, debug issues or optimize processes. We will value your ability to break down complex problems logically.

Think beyond code. Many tech jobs involve collaboration with non-technical teams. Demonstrate how you communicate with stakeholders, translate technical insights into business value, and work across functions.

Show your adaptability. Technology evolves fast, so companies look for candidates who can learn quickly and stay ahead of industry trends. Highlight examples where you’ve picked up new tools, languages, or frameworks.

Ask insightful questions. Go beyond basic inquiries—, ask about the company’s tech stack, development processes, security challenges, or innovation goals. Show that you’re thinking critically about the role.

Employee experience is our passion