Lead Network Engineer

As a Lead Network Engineer in Bright speed’s Network Architecture Lab, you will assume ownership and responsibility for Access, Metro Ethernet, CPE, Fiber Voice and/or Transport technologies and equipment testing. As a Lead Engineer within Network Architecture you will be tasked with drafting and conducting hardware (and software) certification testing for Brightspeed deployed devices and applications.

This role requires a high degree of advanced technical, analytical, and leadership competency to evaluate and test new technologies, resolve complex network issues, and provide expert technical guidance and support across multiple Brightspeed organizations.

As a Lead Network Test Engineer, your duties and responsibilities will include:

• Design, execute, and document test activities for network equipment, services, and applications deployed within the Brightspeed production network.
• Participate in the evaluation, certification, and approval of new features and products through formalized testing prior to production deployment.
• Participate in operational assessments of First Office Applications (FOA).
• Perform high-level analysis to identify and resolve unique, complex, or chronic issues across Metro Ethernet, Access, Voice, Transport, and CPE networks.
• Provide technical leadership and direction in the resolution of defects related to peripheral network elements, applications, and situations involving malfunction, degradation, or service failure.
• Serve as a subject matter expert in hardware, software, and database operations across multiple telecom network platforms, including XGS-PON, Fiber Voice, Metro Ethernet, and Transport.
• Act as a subject matter expert in at least one deployed Brightspeed technology domain: Transport, Metro Ethernet, Network Access, or Customer Premise Equipment (CPE).
• Review software release documentation prior to platform upgrades; participate in supplier and/or Brightspeed lab regression testing; and lead successful software upgrade deployments across network elements and platforms.
• Engage directly with manufacturer and supplier technical support teams to troubleshoot and resolve platform or application failure conditions.
• Collaborate closely with Network Architects to define test requirements, resolve defects, and address operational solution gaps.
• Engage with manufacturers, suppliers, industry partners, and standards organizations to identify and evaluate new products and technologies for deployment within the Brightspeed network.
• Maintain a consistent on-site presence at the Brightspeed Lab as required to support testing projects and daily work activities.
• Document, track, and provide regular updates on all test activities, including results, risks, and remediation actions, and develop and maintain detailed test plans to support network certification and deployment efforts.

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality…designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

WHAT IT TAKES TO CATCH OUR EYE

• Extensive knowledge and experience in network architecture of Metro Ethernet, Network Access, CPE, Fiber Voice or Transport network systems and configurations.
• Subject matter expert on one of the following platforms: Ethernet routers / switch, XGS PON network equipment, Transport equipment / or CPE testing.   
• Working knowledge of Atlassian JIRA
• Ability to effectively communicate across all levels of the business, i.e., suppliers, executive, market unit, technology group, cross-functional work groups, and industry entities: oral, written and presentation skills including Microsoft Office
• Telecom Lab or Datacenter support experience.
• 4-year degree in Engineering, IT, or Telecommunications field or equivalent work experience 
• Prior experience supporting Transport, CPE, Metro Ethernet or Customer premise equipment
• Hands on experience cabling, installing and turning up network devices or OSP equipment.  
• Willingness and ability to work in the office during our core operating of Monday – Friday 8am – 5pm.

BONUS POINTS FOR:

• Experience working as a technical support specialist within Access, Metro Ethernet, Transport, Fiber Voice or CPE technologies
• Experience working in a Network Operations Center, Field Operations, Engineering or Advanced Technical support teams.
• Industry certifications (Business Management or Technical Certification) 

#LI-MH1

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice