National Sales Channel Manager - Door-to-Door

Brightspeed is seeking a Channel Manager, National Sales Channel – Door-to-Door (D2D) to support the execution of the company’s national fiber growth initiatives. Reporting to the Senior Manager, National Sales Channel – Door-to-Door, this role supports the operational management and field execution of D2D programs with a primary focus on MDU activation and penetration, vendor partner performance, and ONT reactivation / fiber win-back campaigns.

The Channel Manager partners closely with external D2D sales vendors and internal cross-functional teams to ensure programs are deployed efficiently, vendor performance meets expectations, and initiatives deliver measurable sales growth while maintaining Brightspeed’s compliance, quality, and customer experience standards.

Key Responsibilities

Door-to-Door Program Execution

• Support the implementation and field execution of Brightspeed’s national D2D growth initiatives across assigned markets.
• Assist with the deployment of sales campaigns, new market launches, and partner-led initiatives.
• Ensure vendor partners execute Brightspeed sales strategies consistently and in alignment with established standards and playbooks.

MDU Activation & Penetration

• Support the launch of D2D sales activity in newly activated MDU properties following New Open For Sale (NOFS) completion.
• Assist with the development and execution of building-level sales blitz strategies designed to drive early penetration within the first 30, 60, and 90 days post-activation.
• Coordinate with internal teams and vendor partners to ensure market readiness and effective execution.

Vendor Partner Management

• Manage day-to-day operational relationships with assigned D2D vendor partners to support sales performance and execution.
• Monitor partner headcount deployment, productivity, and market coverage to ensure alignment with business needs.
• Facilitate weekly partner performance and accountability meetings.
• Support performance improvement plans and corrective actions when performance gaps are identified.
• Assist with onboarding new vendor partners, including training coordination, systems access, and compliance readiness.

ONT Reactivation & Win-Back Campaign Execution

• Support targeted campaigns focused on Optical Network Terminal (ONT) reactivation and customer win-back opportunities across inactive fiber addresses.
• Coordinate campaign deployment, vendor participation, and field readiness.
• Track campaign performance and provide insights to improve conversion rates and sales effectiveness.

Performance Management & Reporting

• Monitor sales performance across assigned vendor partners using defined Key Performance Indices (KPIs) and reporting tools.
• Maintain performance tracking related to productivity, quality metrics, and sales outcomes.
• Identify operational challenges or performance risks and escalate insights and recommendations to the Senior Manager.
• Prepare performance summaries, trends, and insights for leadership review.

Quality & Compliance Oversight

• Support enforcement of Brightspeed sales standards, compliance requirements, and regulatory guidelines.
• Conduct periodic sales audits, field observations, and order reviews to ensure a high-quality customer experience.
• Escalate compliance issues and assist with investigation and resolution in partnership with internal teams.

Cross-Functional Collaboration

• Coordinate with internal stakeholders including Operations, Market Planning, Network Engineering, Legal, Compliance, and Community Transformation to support effective field execution.
• Assist with resolving operational barriers that impact sales execution, vendor productivity, and/or customer experience.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Education & Experience

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• 5+ years of experience in sales channel management, field sales operations, or vendor/partner management.
• Experience supporting multi-market field sales programs such as D2D or other high-volume customer acquisition channels.
• Strong analytical skills with the ability to interpret and communicate sales performance metrics.
• Excellent communication, organizational, and relationship management skills.

Skills & Competencies

Preferred Qualifications

• Experience in the telecommunications or fiber broadband industry.
• Direct experience working with D2D sales organizations.
• Experience supporting Multi-Dwelling Units (MDU) sales strategies or property-level acquisition initiatives.
• Familiarity with customer win-back, reactivation, or retention campaigns.
• Experience using Customer Relationship Management (CRM) and field sales reporting tools such as Salesforce or equivalent platforms.

Physical Demands & Work Conditions

• [Description of physical environment and activities, e.g., primarily office-based, use of computer/office equipment]
• [Any physical requirements, e.g., lifting up to 20 lbs, standing, travel percentage]
• [Additional scheduling requirements, e.g., evenings, weekends, holidays, or travel]

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice